If you receive your order and it doesn’t meet your expectations or you are unhappy, you have 10 days from receipt of delivery to return the product(s) in exchange for a full refund (excluding shipping)*, subject to our terms and conditions listed below.
Please note, the item(s) must be returned intact and handled with care. We also advise you provide us with proof of the return.
Just email firstname.lastname@example.org to let us know your concerns and we will refund you as soon as we receive the item(s) back.
The money will be refunded within 1 to 10 business days after we are in receipt of the item(s). We will notify you by email when the refund has been issued.
*Any refunds will exclude the Postage or Packaging. If the shipping cost more than the Postage and Packaging fee, said amount will be deducted from your refund.
We know Christmas can be a logistical nightmare for shoppers, so we’re offering you some extra time to send back any unwanted item(s). Orders placed between 1st December 2020 and 1st January 2021 must be returned to us by 1st February 2021.
For orders placed after 1st January 2021 our usual returns policy applies.
Under the Consumer Contracts Regulations you have the right to cancel your order or any item purchased online from Mr Lapel, for a full refund.
If you have not yet received your order, please email email@example.com as soon as possible to arrange a cancellation before the order is dispatched.
All order cancellations must be made in writing, quoting your order reference number.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept several different types of payments, including VISA, Mastercard, Maestro, American Express, PayPal, Google Pay, Apple Pay and Shopify Pay.
HOW DO I CHANGE OR CANCEL MY ORDER?
Please email us immediately on firstname.lastname@example.org. To change or cancel your order it is important you contact us before your item has been dispatched, otherwise you must follow our returns process.
HOW DO I RETURN MY ORDER?
Please email email@example.com for instructions.
CAN I CHANGE THE DELIVERY ADDRESS?
We ask that you contact us as soon as possible if you would like to change the delivery address details, otherwise the item(s) will be shipped to your default address (PayPal users).
HOW DO I USE A DISCOUNT CODE
If you have a discount code, please enter it at the checkout, just before you pay.
You cannot use a discount code in conjunction with another discount code.
Discounts do not apply to Postage and Packaging.
If you are having trouble applying a discount code, please email us on firstname.lastname@example.org and we will help you. If you pay for your order without applying the discount code, you will not be refunded the money you would have saved (we incur large charges each time we issue refunds).
TERMS & CONDITIONS
These are the terms and conditions which apply to your purchase of accessories and other goods ("goods") from the Mr Lapel website at www.mrlapel.co.uk (the "website").
The website and goods are provided by Mr Lapel ("we", "us", "our").
When we refer to "you" and "your" we mean the user of the website and purchaser of goods.
These terms and conditions form a legally binding contract between us and you.
Your acceptance of the terms and conditions is given when you purchase goods from us.
You should read these terms and conditions carefully before buying anything from this website.
We reserve the right to change the terms and conditions under which the website and the goods are provided.
Any such change in terms and conditions will be effective to all new orders once included in the text of these terms and conditions and published on the website.
If you have any questions about the terms and conditions, the goods or the website please email us at email@example.com.